FAQ

Frequently Asked Questions

Orders & payment

Is it safe to order from ChicNest?
Yes! Our checkout is run by Shopify, the same secure platform used by millions of stores. Your card details are encrypted and never stored by us.

What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where available.

Can I change or cancel my order?
Email us at hello@chicnest.net as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Shipping

Where do you ship?
We ship to the United States and Canada.

How much is shipping?
Shipping is calculated at checkout based on your items and address, so you'll see the exact cost before you pay.

How long will my order take?
Most orders ship within 1–3 business days and arrive 3–8 business days after that. Made-to-order pieces ship within 2–4 weeks.

Why did my order arrive in more than one box?
We partner with small makers and independent brands, so items may ship separately from different workshops. You'll get tracking for each package.

When should I order for Christmas?
We recommend ordering by December 10, and by November 15 for made-to-order items.

Returns

What is your return policy?
Most items can be returned within 30 days of delivery if they're unused and in their original packaging. Some items, like opened beauty products, pajamas and food, are final sale. See our full return policy.

My item arrived damaged or wrong. What do I do?
Email us a photo within 7 days of delivery and we'll send a replacement or a full refund at no cost to you.